Thank you for shopping with us. We are committed to making sure your order reaches you safely and on time.

1. Order Processing

Orders are processed within 1-3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.

2. Shipping Time

Estimated delivery times depend on your location and the shipping method selected at checkout.

• Local orders:1-2 business days
• International orders: 5–15 business days

Please note that delivery times are estimates and may vary due to customs, weather, holidays, courier delays, or other circumstances beyond our control.

3. Shipping Charges

Shipping costs are calculated at checkout based on your delivery location, order size, and selected shipping method.

Any applicable shipping fees will be clearly displayed before you complete your purchase.

4. Tracking Your Order

If tracking is available for your order, tracking details will be sent to the email address or phone number provided at checkout.

Please allow up to 48 hours for tracking information to become active after your order has been shipped.

5. Delayed or Lost Orders

If your order has not arrived within the estimated delivery period, please contact us so we can assist you.

Once an order has been handed over to the shipping carrier, delivery delays may be outside our control. We will do our best to assist with tracking and resolving any delivery issues.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information.

If you provide an incorrect or incomplete address and the order is returned to us, additional shipping charges may apply to resend the package.

7. Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and the damaged item. We will review the issue and work with you to find an appropriate solution.

8. Customs and Duties

For international orders, customers may be responsible for customs duties, taxes, or other fees imposed by the destination country. These charges are not included in the product or shipping price unless specifically stated.

9. Contact Us

If you have any questions about your order or our shipping policy, please contact our customer support team through the contact information provided on our website.

We appreciate your business and thank you for shopping with us.